November, 2024
November 2024
M T W T F S S
 123
45678910
11121314151617
18192021222324
252627282930  
Abigail Johnston: To say that my anxiety is flaring is a bit of an understatement
Aug 4, 2024, 23:45

Abigail Johnston: To say that my anxiety is flaring is a bit of an understatement

Abigail Johnston,Director of Mentorship at Project LIFE MBC, shared on X:

“Scanxiety… Tomorrow is my second PET since starting Enhertu and to say that my anxiety is flaring is a bit of an understatement. So when I opened the mail today and saw that BCBS (Blue Cross Blue Shield,) had denied the PET (based on my provider not proving need) my heart sank.

The letter was dated 7/20, postmarked 7/25 and didn’t arrive until today, 8/1. Called my providers office and was assured that the proper paperwork to complete the prior authorization was submitted immediately and the pet was approved on 7/22.

Who knows when I’ll get that letter. So, I asked for written confirmation and was told I’d simply have to trust the person in the prior authorization office. Now, I get my PET scans 2 hours away from my house and I didn’t want to drive all that way to find out that this person I don’t know was wrong (especially since they didn’t submit the right info the first time that resulted in the denial). Called BCBS and had the approval letter in my inbox in about 60 seconds. As well as the fax confirmation that everything had been sent in writing to my provider, despite what I’d been told.

Yes, breathing a little easier that I can get my scan tomorrow but also incensed that no one thought to send me a quick portal message so that I didn’t have a minor heart attack today. I now do know yet another place in my portal to check but even that info wasn’t completely accurate. Too much burden is placed on patients to navigate this process and minor adjustments could mean the world.

I do understand that everyone has a job to do and there are only so many hours in the day but I also think that systems don’t do a good job of caring for humans. We need the humans in the system to recognize this and meet patients where we are. It is terrifying to wait to find out if we’re ok, if the medication is working, if we have progression, if death is one step closer. Holding it together and behaving normally is a Herculean effort.

Just a little empathy and understanding goes a long way. And now I’ll get back to getting my infusion, which will make me exhausted and somewhat miserable for the next few days — it’s also not an easy thing to keep showing up to get medication that has that result. Just showing up takes a lot of effort and struggle that no one sees or truly appreciated in my opinion. We want to stay alive so we have to, but that doesn’t make it easy. My PSA for today.”