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Carmen Uscatu: The reflection of this weekend – change and adapt, individually and together
Sep 16, 2024, 14:04

Carmen Uscatu: The reflection of this weekend – change and adapt, individually and together

Carmen Uscatu, Founding Member, President at

“The reflection of this weekend:

Argyris states, “The moment the quest for continuous improvement turn[s] to the improvers’ own performance, something [goes] wrong… The professionals… [are] threatened by the prospect of critically examining their own role… Far from being a catalyst of change, these feelings cause most to react defensively… Defensive learning can block learning even when the commitment to it is high.”

This is why it is critical for improvement leaders to not simply solve implementation problems as they adapt in action, but to develop a far deeper and more textured understanding and awareness of their own thinking, feeling, and behavior – their own psychology – to change and adapt, individually and together.

From IHI Psychology of Change Framework

Photo taken by Alex Galmeanu in 2018 for a project by the publication DoR (Decât o Revistă).
2018 is the year when Dăruiește Viață actually started building the hospital.
I like to think that was also the moment my own journey of change and adapt kicked off.”

Image preview

Source: Carmen Uscatu/LinkedIn