Lestter Cruz Serrano, Head of Global Medical Affairs, Board Member, HCP and KOL Engagement, Digital Health Innovation, Medical, AI Strategy Leader, shared Prasad Sankaran’s, President of Cognizant, post on LinkedIn, adding:
“This announcement points to something bigger than faster prior authorization. It reflects the emergence of a more interoperable, governed, real-time decision infrastructure for healthcare, one designed to reduce friction while keeping clinical judgment and oversight in human hands.
What’s especially encouraging to me is how closely this connects with the conversation we were already having at the Accreditation Council for Medical Affairs (ACMA) Executive Leadership Summit from the Global Medical Affairs perspective. Our discussion there focused on how RWD/RWE, agentic AI, and operational interoperability can come together to support better decisions for HCPs, healthcare organizations, and payers, not in theory, but in the reality of everyday clinical workflow.
That is why the perspectives from Scott Schell, Babak Hodjat, Diana Benli, and Kavitha Lokesh, were so complementary.
What clinicians truly need, how AI can support decisions responsibly, and how platforms make it real.
From where I sit, there is a natural connection here, the same architecture that helps reduce administrative friction can also help reduce the friction between evidence, communication, education, and clinical action.
That is a meaningful opportunity for Medical Affairs, and also a meaningful opportunity for Cognizant more broadly. We have a great deal of capability across the organization. The more intentionally we connect those capabilities across disciplines, the more differentiated and impactful our work can become.
Glad to see this momentum. Looking forward to what we can build from here.”
Quoting Prasad Sankaran’s post:
“AI agents are increasingly joining human users in enterprise workflows. In healthcare, one of the most regulated industries, that requires more than connecting agents to a system. It requires a platform that is policy-governed, auditable, and built on industry-standard healthcare interoperability protocols.
With TriZetto Unify, we’ve done exactly that. Our new headless API model treats AI agents as first-tier consumers of the platform alongside human users. The same services that power human-facing applications now power automated workflows and agent operations from the same stack: governed, auditable, and compliant by design.
This is the first move in opening our healthcare platforms to a new kind of consumer. We started with Electronic Prior Authorization because it’s one of the clearest examples of where agents can handle the work that doesn’t require a clinician, while clinical judgment stays with the physician.
Every future solution built on the TriZetto Unify platform strategy will treat agents as first-tier consumers from the start. That’s how AI builders like Cognizant are engineering healthcare platforms that reduce friction and return capacity to caregivers.”
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