Sachin H. Jain: Is Modulating Communication One of the Hardest and Most Underrated Leadership Skills?
Sachin H. Jain, President and CEO, Board Director at SCAN Health Plan, shared a post on LinkedIn:
“Could it be that one of the hardest and most underrated leadership skills is modulating communication?
It’s not just about what we say, but how we say it and to whom. It’s about meeting people where they are, not where we wish they were.
I see people mess this up all the time (and, candidly, I mess it up myself).
Think about:
- The CEO who endlessly talks about stock price to employees who don’t own a single share.
- The scientist who assumes his audience can follow complex theories that require years of training.
- The policymaker who delivers a speech that’s somehow simultaneously over people’s heads and beneath them.
This disconnect happens when we communicate from our frame of reference instead of theirs.
In Korean, there’s a powerful concept called nunchi, which is loosely translated as ‘situational awareness.’
It’s the art of sensing what’s needed in the moment: the right words, the right tone, the right level of complexity.
Great communicators and great leaders practice nunchi.
They know that communication isn’t just transmission; it’s connection.
We could all benefit from more nunchi.”
More posts featuring Sachin H. Jain.
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